My mirror keeps falling off, what should I do?
First confirm whether the suction mechanism is working properly by following our installation instructions and by testing it against a window or another glass mirror surface. If the mirror suctions properly to other flat surfaces but not to your desired spot/wall/tile or if the suction is defective, please email us at
support@mirrorvana.com and we will be more than happy to offer a full refund or a free replacement.
Why does my reflection appear wider/ narrower than normal?
For safety reasons, this mirror was made with 100% plastic. Plastic mirrors result in a slightly different reflected image compared to normal glass mirrors. Our shower mirrors also have a concave design which, depending on your viewing angle, may result in a slightly shorter or taller, or wider or narrower reflection. Please be assured that all of this is completely normal and your mirror is not defective.
What can I do so that my image will not appear distorted?
We recommend using the mirror up close instead of from a far distance. Distortion is more serious when used from further away than up close. As mentioned above, between using real glass and plastic, we chose plastic so it won’t shatter in case it’s dropped in the shower. The tradeoff is the reflection may appear slightly distorted.
What if I have a problem with my mirror not covered here?
No worries, we’ve got you covered! Simply contact us using this
contact form or you can email us directly at
support@mirrorvana.com and our awesome support team will get back to you within 24 hours.
I’ve filled up the back water reservoir with water but the mirror is still fogging up. What do I do?
The temperature of the water you put in is important. It has to be very warm. The way it works is that the warm water inside the reservoir transfers heat to the mirror's surface. Heated surfaces do not accumulate fog.